liberating your business - direct debit management systems
Harlands Group - direct debit management systems
home about us our solution case studies our people

contact us

login downloads
 
 

Harlands Group privacy policy

This Privacy Policy outlines the terms and conditions under which we will process the information you provide on this website when using our Services (‘Services’).

You may be able to access links to other websites through this website which may not be governed by this Privacy Policy.

As a UK based organisation, we take reasonable care to comply with the requirements of the UK Data Protection Act 1998. The data controller for any information you provide on this web site is Harlands Services Ltd, 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3DU (‘We, us, our’). We are a privately owned organisation. Should any other company become the data controller, this will be made clear when you provide your personal information.

Any information you provide via this web site will be retained by us and may be held in paper and electronic form. From time to time we may be required to disseminate the information you have provided by e-mail, fax, SMS, verbally, data import or data export.

The data controller will use your information together with other information for administration, marketing, customer services and profiling your website and service usage and preferences. We may also disclose your information to our partners, service providers and agents for these purposes (please see below).

All information you provide on this website will be stored by us on computers in the UK. We ask that you take note of the following:

service provision

Information we request from you will be used to manage your access to our Services. We will also use the information you provide to develop our Services offerings in line with your changing needs.

payment details

Information provided by you in connection with account details, credit or debit card numbers, expiry date and billing or delivery address will be used by us to process transactions both with you and on your behalf. These details will be stored on secure servers and may be used by us to facilitate and personalise future transactions with you.

credit checks

If you apply for credit then to help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information may be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors.

your contact details

We will use your contact details (your name, job title, telephone, fax and mobile number and your postal address) to provide any Services requested by you and also to inform you about important changes and developments to our Services.

third party contact

From time to time it may be necessary for us to share your personally identifiable information with organisations that are our business partners, service providers and agents. They may contact you by mail, telephone, SMS or e-mail to let you know about any goods, services or promotions that may be of interest to you. We will not distribute your personally identifiable information to third parties without your prior approval. However, please note that should you refuse to allow us to provide your personally identifiable information to our business partners this may affect the Services that we provide for you. In the event that this may be the case we will advise you accordingly.

Apart from data collected by cookies (please see below), we may monitor customer traffic patterns, website usage and related website information in order to optimise the Services. We may give aggregated statistics to third parties, but these statistics will not include any personally identifiable information.

voluntary information

From time to time we may ask for further information about you as part of our on-going marketing, research and new product development initiatives. This information will be used to enable us to better understand your needs and to develop our Services in line with these needs. We will not distribute this information to any third parties without your prior approval.

provision of data on behalf of others

In the event that you provide us with information pertaining to another person, you confirm that they have appointed you to act on their behalf. You confirm that you are authorised to approve the processing of their personal data, including sensitive personal data and to the transfer of their information outside the European Economic Community and to receive on their behalf any data protection notices.

cookies

We make use of cookies to gather valuable information about how users move around the site. A cookie is a small file that can be placed on your computer’s hard disk for record keeping purposes. They enable us to understand how the site is used and to make improvements. The information we gather by use of cookies does not include personally identifiable information.

Third party companies may collect such data on our behalf to measure web site performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service.

The use of the Services assists us in measuring and improving the structure and ease of use of our websites.

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. However, please be aware that if you do so, certain Services on our websites may not be available to you.

For more information about these cookies, how you can opt-out of receiving them and how this will affect your use of our websites, please contacts us at Harlands Services Ltd, 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3DU, e-mail: webmaster@harlands-ddms.co.uk, telephone: 01444 449150.

statistical information

Aggregate statistical information provided by us to any other third party regarding website usage will not include personally identifiable information without your prior approval.

security

Your personal data will be held on our secure server environment. As no data transmissions over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

access to data

You have certain rights under the Data Protection Acts 1988. You have the right to be told what personal information we hold about you on our databases. Should you wish us to provide you with this information please write to Harlands Services Ltd at 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3DU, e-mail: webmaster@harlands-ddms.co.uk or telephone: 01444 449150, stating your full name, your address and contact details outlining your request. Please note that an administration charge of £10 will be made for fulfilling any request for information we hold about you.

You have a right to ask us to correct any inaccuracies you may find in the data we hold. To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone calls. Should you wish to submit a request for data correction please send your request in writing to Harlands Services Ltd at 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3DU, e-mail: webmaster@harlands-ddms.co.uk or telephone: 01444 449150, stating your full name, your address and contact details outlining your request.

You may also exercise your right to opt out of the use of your information for purposes not directly related to the provision of Services to you. These may include, but are not restricted to, marketing, market research and service development. If you do wish to opt out at any time please send a request in writing to: Harlands Services Ltd at 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3DU, e-mail: webmaster@harlands-ddms.co.uk or telephone: 01444 449150, stating your full name, your address and contact details outlining your request.

use of data outside the UK

By returning or submitting a form with your personal information to us, should the need arise; you consent to our transferring your information to countries outside the European Economic Community which may not provide the same level of data protection as the UK. If we do make such a transfer we will endeavour to put a contract in place to ensure your information is protected.

changes to privacy policy

Any changes to the privacy policy will be posted here.

your comments

Please feel free to send us your comments or queries regarding the above points.


how to contact us:

Harlands Services Ltd
2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3DU
e-mail: webmaster@harlands-ddms.co.uk
telephone: 01444 449150

 

 
   
 
 
Click here to visit the BACSTEL-IP websiteClick here to visit the BACS websiteClick here to visit the direct debit website
Copyright © Harlands Services Ltd. - webmaster@harlands-ddms.co.uk - Privacy policy - Site Map